KC Grate, INC. stands behind our products and guarantees your satisfaction.

We guarantee our products.
KC Grate, INC. promises to deliver high-quality products in good condition. If, for any reason, your purchase is not satisfactory, we will gladly replace it.  If the items have been used there is a 10% restocking fee. Simply return your merchandise with the original paperwork and packaging within 5 days of receiving your order. After 5 days all purchases are final. We promise to process your request in a timely manner. All shipping costs are the responsibilty of the customer.

We guarantee first-class customer service.
KC Grate, INC. is committed to making you happy. If you have any questions or concerns regarding our products or services, please contact us at 847-356-6464, or e-mail: ContactUs@KCGrate.Com. We will respond to or acknowledge your inquiry within one business day.

We guarantee your security.
Every time you shop with KC Grate, Inc., you are backed by our security guarantee. When you are shopping at KC Grate, Inc., you are shopping on Paypal secure server, which encrypts all of your personal information, including name, address and credit card number. All credit card transactions made on the KC Grate, Inc. Web site are protected using industry standard SSL Security.  All KC Grate, Inc. credit card transactions are cleared through Paypal secure servers that are protected from fraud with a certificate from Verisign.

To view certificate information in Windows Internet Explorer: While in Paypal  secure order area, right-click on the bottom portion of one of our checkout pages and select the Properties item. In the Property Sheet window that appears, select the Certificates button to see certificate information. Please note: the Macintosh version of Internet Explorer does not support this functionality.

To view certificate information in Netscape Navigator: While in Paypal secure order area, right-click (control-click on the Macintosh) on the bottom portion of one of our checkout pages and select the Page Info item.